Commercial Products Warranty

Rheem are proud to be able to provide you with high quality products and great service. Rheem systems are backed by a national network of after sales professionals.

The warranty information displayed below is applicable when the appliance is installed in a commercial setting and is for current models only. The warranty period is applicable from the date of installation for products manufactured after 1 July 2019.

If the product is being used in a Residential setting, you can download the Rheem Residential Warranty Guide.

This Commercial Warranty information may also be accessed in the Commercial Warranty Guide here.

If your product is within the warranty period please fill out the Rheem Warranty Claim form.

For a complete list of spare parts and technical manuals for all current and obsolete models you will need to login (or register) to our MyRheem Pro trade portal.

For further clarification on our warranties please call 0800 657 336 to speak to a Rheem representative.

Model All warranty periods are in years (parts / labour)
Product Category Parts (Parts/Labour) VE Cylinder/Tank (Labour) Stainless Steel Cylinder/Tank (Labour) VE Cylinder/Tank (Replacement) Stainless Steel Cylinder/Tank (Replacement) Heat Exchanger (Parts/Labour) Sealed System (incl Labour) Collectors/ Cartridge (Parts/Labour)
Commerical Gas Continuous Flow
Rheem Continuous Flow Non-Domestic*
1 n/a n/a n/a n/a 1 n/a n/a
Rheem Tankpak Concept
1 1 1 5 8 1 n/a n/a
Rheem Series 3 Tankpak
1 1 1 5 8 1 n/a n/a
Rheem Multipak
1 n/a n/a n/a n/a 1 n/a n/a
Rheem Commpak and Commpak Plus
1 n/a n/a n/a n/a 1 n/a n/a
Heavy Duty Storage
Heavy Duty Commerical incl. Gas, Electric & Storage Tanks Non-Domestic*
1 1 1 5 8 n/a n/a n/a
Heavy Duty Commerical incl. Gas, Electric & Storage Tanks Domestic*
1 1 1 10 10 n/a n/a n/a
Carbon Steel Tanks 1000-5000L capacities
1 n/a n/a n/a 5^ n/a n/a n/a
Raypak Water Heaters
BO200- 430 NCO PCO, NCM, PCM
1 n/a n/a n/a n/a 5/1 n/a n/a
BO 507- 4224, NCO PCO, NCM, PCM
1 n/a n/a n/a n/a 5/1 n/a n/a
Commercial Water Heating Heat Pump Systems
Comm Heat Pumps / Air 2 Water & Water 2 Water
1 1 1 5 8 n/a 2 n/a
Plate Heat Exchanger and Rheem Crossflow
1 n/a n/a n/a n/a n/a n/a n/a
Braised Plate HX and all Crossflow models
1 n/a n/a 5 8 1 n/a n/a
Redisets, Pumps and Controllers
1 n/a n/a n/a n/a n/a n/a n/a
Guardian Warm Water Systems
Warm Water models 940080, 940160, 940240
1 n/a n/a n/a n/a n/a 2+ n/a
UV Disinfection models 940001, 940002 (excludes lamp)
1 n/a n/a n/a n/a n/a n/a n/a
Commercial Solar
Premier Solar Loline Non-domestic*
1 1 1 5 8 n/a n/a 5
HS Series Solar
1 1 1 5 8 n/a n/a 5
Premier Hiline
1 n/a 1 n/a 3 n/a n/a 5
Boiling and Chilled Water Units
Lazer Office, Eco and Commerical models
2 2 n/a 5# n/a n/a n/a n/a
On-Tap Series Underbench Boiling Water Unit
2 2 n/a 5# n/a n/a n/a n/a
On-Tap Series Chiller Unit UBWC 125
2 2 n/a 2# n/a n/a n/a n/a
On-Tap Series Chiller Unit Push thru 318844
1/0** n/a n/a n/a n/a n/a n/a n/a

*Domestic = when the appliance is installed in a single family domestic dwelling

**Please contact Rheem for further information (covered by Waterworks, Warranty Card supplied with instructions)

^ Carbon Steel tank used for non potable applications with inhibitor

+ Cartridge Only

# Rheem New Zealand Low Pressure Copper hot water cylinders are not suitable for installation in the postcode areas of 4120 and 4122 in the Hastings district. Rheem advise these cylinders are outside of our Rheem Warranty water chemistry terms based upon recent testing.  Please download our Copper Warranty Guide for more information.