Frequently Asked Questions

Use our quick reference guide to find answers to common questions or for more detailed information use the search form to search for a specific question.

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My water is not hot enough, how do I turn up the temperature? expand collapse

What is Mains Pressure? expand collapse

Hot Water Storage: No Hot Water? expand collapse

Hot Water Storage: Is Your Cylinder Leaking? expand collapse

Hot Water Storage: Is Your Cylinder Noisy or Banging? expand collapse

Continuous Flow Gas: No Hot Water? expand collapse

Can I install a gas water heater if I haven’t had one before? expand collapse

What’s the best gas water heater? expand collapse

I already have natural gas connected for cooking. Can I replace my electric water heater with a gas model and use the existing piping? expand collapse

I have limited roof space and don’t have access to gas. What are my options? expand collapse

My electric water heater is inside my home. Can I put a gas, solar or heat pump water heater inside my home? expand collapse

Is my house right for solar? expand collapse

How long does it take to install solar? expand collapse

Should I consider a Heat Pump water heater to replace my electric model? expand collapse

What is the difference between a Heat Pump water heater and a solar water heater? expand collapse

Can solar work on a day without the sun or in bad weather? expand collapse

How does gas boosted solar work? expand collapse