Owner’s Guide & Warranty Information

Rheem systems are backed by a national network of after sales professionals. If your product is still within its warranty period and you need a Service Technician - call 0800 657 336.

Warranty periods shown below are applicable from date of installation for product manufactured after 1 June 2018 (unless otherwise specified).

The warranty information displayed below is applicable when the appliance is installed in a single family domestic dwelling. 

For commercial warranty information please refer to the individual model.

You can download the Warranty Guide pdf here.

Please Note:

The information listed in the table below is for current models only. For a complete list of spare parts and technical manuals for all current and obsolete models please register or login to our MyRheem Pro area.

 

Domestic Warranty Period in Years

Model

Owner's Guide & Install Manual

Cylinder/Tank (Replacement)

Parts
(Parts/Labour)

Cylinder/Tank (Labour)

Other Warranties

Electric Water Heating
10 1 5
12 3 5
10 1 3
10 1 3
10 1 5
5 1 1
5 1 1
Gas Water Heating
3
Domestic Warranty: Heat Exchanger (Parts/Labour): 10/3
5 1 1
10 1 5
Solar Water Heaters
Heat Pump water heaters
Boiling - On-Tap
5 2 2
2 2 2
5 2 2
Mains Pressure Coil
Gas Pumps
Storage Tanks
10 1 5
Heat Pump Water Heating
5 1 3
Solar Water Heating
5 1 3
Domestic Warranty: Heat Exchanger (Parts/Labour): 5
Pool & Spa Heating
3/1
Solar Products
Heat Exchanger Technology
Pump Sets
Guardian Warm Water
Commercial Gas Continuous Flow
Heavy Duty Electric Storage
10 1 5
Heavy Duty Gas Storage
10 1 5
Raypak Hot Water
Dairy Water Heating
Boiling - Lazer
Boiling - Zip
Obsolete Electric Products
Obsolete Gas Products
Commercial Heat Pump Water Heating