Residential Manuals & Warranty Information
Rheem are proud to be able to provide you with high quality products and great service. Rheem systems are backed by a national network of after sales professionals.
The warranty information displayed below is applicable when the appliance is installed in a single family domestic dwelling and is for current models only. The warranty period is applicable from the date of installation for products manufactured after 1 June 2018.
If the product is being used in a Commercial setting, you can download the Rheem Commercial Warranty Guide or view it online here.
This Residential Warranty information may also be accessed in the Residential Warranty Guide.
If your product is within the warranty period please fill out the Rheem Warranty Claim form.
For a complete list of spare parts and technical manuals for all current and obsolete models you will need to login (or register) to our MyRheem Pro trade portal.
For further clarification on our warranties please call 0800 657 336 to speak to a Rheem representative.
| Domestic Warranty Period in Years | |||||
|---|---|---|---|---|---|
| Model | Owner's Guide & Install Manual | Cylinder/Tank (Replacement) | Cylinder/Tank (Labour) | Parts (Parts/Labour) |
Other Warranties |
| Electric Water Heating | |||||
| 10^ | 5^ | 1^. | |||
| 12* | 5* | 3* | |||
| 10 | 3 | 1 | |||
| 10 | 3 | 1 | |||
| 10^ | 5^ | 1^ | |||
| 5# | 1# | 1# | |||
| 5# | 1# | 1# | |||
| Gas Water Heating | |||||
| 3 |
Domestic Warranty: Heat Exchanger (Parts/Labour): 10/3
|
||||
| 5 | 1 | 1 | |||
| 10 | 3 | 1 | |||
| Solar Water Heaters | |||||
| Heat Pump water heaters | |||||
| Boiling - On-Tap | |||||
| 5 | 2 | 2 | |||
| 5 | 2 | 2 | |||
| Mains Pressure Coil | |||||
| Gas Pumps | |||||
| Storage Tanks | |||||
| 10 | 5 | 1 | |||
| Heat Pump Water Heating | |||||
| 5 | 3 | 1 | |||
| 10 | 6 | 6 | |||
| 7 | 3 | 1 | |||
| 7 | 3 | 1 | |||
| 7 | 3 | 1 | |||
| Solar Water Heating | |||||
| 5 | 3 | 1 |
Domestic Warranty: Heat Exchanger (Parts/Labour): 5
|
||
| Pool & Spa Heating | |||||
| 3/1 | |||||
| Commercial Solar Water Heating | |||||
|
Solar Commercial Loline Water Heating System - Owners Guide & Installation Instructions
Solar Commercial Loline Installation Overview - Quick Guide
Installation Typical - Solar Commercial Loline Single Standard
Installation Typical - Solar Commercial Loline Double Standard
Installation Typical - Solar Commercial Loline Single Array with Aux Heater
Installation Typical - Solar Commercial Loline Double Array with Aux Heater
Installation Typical - Solar Commercial Loline with Storage Tanks
|
|||||
| Heat Exchanger Technology | |||||
| Pump Sets | |||||
| Guardian Warm Water | |||||
| Commercial Gas Continuous Flow | |||||
| Heavy Duty Electric Storage | |||||
| 10 | 5 | 1 | |||
| Heavy Duty Gas Storage | |||||
| 10 | 5 | 1 | |||
| Raypak Hot Water | |||||
| Dairy Water Heating | |||||
| Boiling - Lazer | |||||
| 5 | 2 | 2 | |||
| 5 | 2 | 2 | |||
| 5 | 2 | 2 | |||
| Boiling - Zip | |||||
| Obsolete Electric Products | |||||
| Obsolete Gas Products | |||||
| Commercial Heat Pump Water Heating | |||||
| Commercial Electric Continuous Flow | |||||
^ Cylinders manufactured before 1 June 2018 have a 1-year parts and labour warranty, a 3-year tank labour warranty and 7-year tank warranty
* Cylinders manufactured before 1 June 2018 have a 1-year parts and labour warranty, a 5-year tank labour warranty and 10-year tank warranty
# Rheem New Zealand advise that our Low Pressure Copper hot water cylinders are not suitable for installation in the postcode areas of 4120 and 4122 in the Hastings district and Rheem advise that these cylinders are outside of our Rheem Warranty water chemistry terms based upon recent testing and may result in subsequent pinhole corrosion. Please download our Copper Warranty Guide for more information.
