Warranty Claim Form

Please complete as many fields as possible on the form below. All additional information provided will assist us to process your claim more promptly.

If you're unsure, please enter '?' in this box and we'll contact you for more detail
Purchase Order Number for replacement to credit against

To Return Rheem Products under Warranty:

  1. Submit an Online Claim Form to receive a Claim Number via email.
  2. Rheem will receive a Claim Form notification and will contact you to organise the return of the faulty product.
  3. The product will be returned to either Auckland or Christchurch for testing.
  4. If the product is covered under warranty and is deemed faulty, it will be credited or replaced with the Plumbing Merchant who supplied the replacement product.

Need help with your request? Call us on 0800 657 336