Frequently Asked Questions

Use our quick reference guide to find answers to common questions or for more detailed information use the search form to search for a specific question.

What is the best way for me to heat my water? expand collapse

What is the warranty on Rheem products? expand collapse

What is Mains Pressure? expand collapse

Where can I buy Rheem products near me? expand collapse

Is there a Rheem service centre near me? expand collapse

How can I troubleshoot an error code on my Rheem product? expand collapse

What size cylinder do I need? expand collapse

My water is not hot enough, how do I turn up the temperature? expand collapse

My hot water is discoloured - what does this mean? expand collapse

What is the hot water cylinder liner made of? expand collapse

Can I install a wetback? expand collapse

How does a wetback work? expand collapse

Hot Water Storage: No Hot Water? expand collapse

Hot Water Storage: Is Your Cylinder Leaking? expand collapse

Hot Water Storage: Is Your Cylinder Noisy or Banging? expand collapse

Continuous Flow Gas: No Hot Water? expand collapse

Why does my pilot light keep going out? expand collapse

Can I install a gas water heater if I haven’t had one before? expand collapse

What’s the best gas water heater? expand collapse

I already have natural gas connected for cooking. Can I replace my electric water heater with a gas model and use the existing piping? expand collapse

I have limited roof space and don’t have access to gas. What are my options? expand collapse

My electric water heater is inside my home. Can I put a gas, solar or heat pump water heater inside my home? expand collapse

Is my house right for solar? expand collapse

How long does it take to install solar? expand collapse

Can solar work on a day without the sun or in bad weather? expand collapse

How does gas boosted solar work? expand collapse

Should I consider a Heat Pump water heater to replace my electric model? expand collapse

What is the difference between a Heat Pump water heater and a solar water heater? expand collapse