Warranty Claim Request

Please do NOT complete a warranty claim form if you need your Rheem water heater fixed. Instead, please contact your nearest Rheem Service Centre, a local plumber or call us on 0800 657 336.

New Zealand only

Please complete as many fields as possible on the form below. All additional information provided will assist us to process your claim more promptly.

Warranty Contact Details

Installation Type

Residential Commercial

Product Owner Please enter details of the product owner below

Owners Name

Owners Company

Phone Number

Primary Email

Street address

Suburb

City

Postcode

Product Details

Model Number

Serial Number

Date of Manufacture

Date of Installation

Date of Incident

Incident outlined by customer

Fault Diagnosis By Service Company

Outline of the Warranty Work Performed

Was the complete unit replaced?

Yes No

Have parts been replaced?

Yes No - not applicable No - to be supplied under warranty

Please upload supporting documents: (Product, Data Label, Photos, Proof of Purchase)

If warranty is approved, we will send a no-charge replacement to the merchant for their stock with instructions to credit their customer in turn.
Please attach a copy of the merchant tax invoice for the replacement unit or parts.

I agree with the Rheem NZ Warranty Request Terms & Conditions.

Warranty Claim Request

Warranty Contact Details

Rheem Products

Tools & Resources

Company Info